Terms & Conditions

1. Introduction

Welcome to the SUPERCANDY EXOTIC SNACKS LTD website (hereinafter referred to as "the Site"). By accessing or using the Site, you agree to comply with and be legally bound by these Terms & Conditions (hereinafter referred to as "Terms"). These Terms govern your use of our Site, including all information, services, and products provided through it. If you do not agree with these Terms, you should not use the Site. We may update these Terms from time to time, and your continued use of the Site constitutes acceptance of any changes.

2. Ownership of the Site

The Site and all its content, including but not limited to text, images, graphics, logos, design, and software, are owned by SUPERCANDY EXOTIC SNACKS LTD and its licensors. All rights, title, and interest in and to the Site and its content are owned by SUPERCANDY EXOTIC SNACKS LTD. This includes all intellectual property rights such as copyrights, trademarks, and trade secrets, which are protected by Canadian and international laws. The Site is for your personal, non-commercial use, and you are granted a limited, non-exclusive, non-transferable license to access and use the Site in accordance with these Terms. Any unauthorized use or modification of the Site or its content is strictly prohibited and may result in legal action.

3. Copyright and Intellectual Property

The content available on the Site, including but not limited to text, graphics, logos, images, audio clips, video clips, and software, is protected by copyright, trademark, and other intellectual property laws. SUPERCANDY EXOTIC SNACKS LTD and its licensors retain all rights, title, and interest in and to the content, including all related intellectual property rights. Users are granted a limited, non-exclusive, non-transferable license to view and use the content on the Site solely for personal, non-commercial purposes. Any reproduction, modification, distribution, transmission, or publication of the content without the express written permission of SUPERCANDY EXOTIC SNACKS LTD is prohibited and may result in legal action.

4. Liabilities and Responsibilities

SUPERCANDY EXOTIC SNACKS LTD provides the Site and its content on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, regarding the accuracy, reliability, completeness, or timeliness of the content on the Site. To the fullest extent permitted by law, SUPERCANDY EXOTIC SNACKS LTD disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. SUPERCANDY EXOTIC SNACKS LTD shall not be liable for any damages of any kind arising from or related to your use of the Site, including but not limited to direct, indirect, incidental, special, consequential, or punitive damages. This includes damages for loss of profits, goodwill, use, data, or other intangible losses. We do not warrant that the Site will be uninterrupted or error-free, or that defects will be corrected.

5. Requirements for Using the Store

To use the online store on our Site, you must provide accurate, current, and complete information, including but not limited to your name, email address, shipping address, and payment details. You must be at least 18 years old to make a purchase or have the consent of a parent or guardian. SUPERCANDY EXOTIC SNACKS LTD reserves the right to verify the information provided and to refuse or cancel orders at our sole discretion. We may limit the quantities of products purchased per person, per household, or per order. Additionally, we reserve the right to refuse service to any individual or entity for any reason, including but not limited to suspected fraud or abuse.

6. Prices and Payment

All prices listed on the Site are in Canadian dollars (CAD) and are exclusive of applicable taxes. Prices are subject to change without notice. The total price of your order will be calculated and displayed at checkout, including any applicable taxes and shipping fees. Payment must be made in full at the time of purchase using the payment methods accepted on the Site. SUPERCANDY EXOTIC SNACKS LTD reserves the right to refuse or cancel any order if we suspect fraudulent activity, if there is an error in the pricing or availability of the product, or for any other reason at our sole discretion. Any adjustments, refunds, or credits will be processed in accordance with our return policy and applicable laws.

7. Shipping and Delivery

SUPERCANDY EXOTIC SNACKS LTD offers shipping services within Canada. Shipping costs are calculated based on the weight, dimensions, and destination of the order. Estimated delivery times are provided at checkout and are not guaranteed. Shipping delays may occur due to factors such as carrier delays, customs processing, or adverse weather conditions. SUPERCANDY EXOTIC SNACKS LTD is not responsible for any shipping delays or issues once the package has been handed over to the shipping carrier. If you encounter any issues with your delivery or need assistance, please contact our customer service team.

8. Returns and Refunds

We strive to ensure that you are satisfied with your purchase. If you need to return a product, you must do so within 14 days of receiving the item. Please note consumables are not eligible for exchanges or returns. The product must be returned in its original condition, including all packaging, tags, and accessories, to be eligible for a refund or exchange. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or damaged item). To initiate a return, please contact our customer service team for instructions. We reserve the right to refuse returns that do not meet our return policy requirements or that are not returned in accordance with the provided instructions.

9. Promotions and Contests

Occasionally, SUPERCANDY EXOTIC SNACKS LTD may offer promotions, contests, or special offers. Each promotion or contest will have its own specific terms and conditions, which will be made available at the time of the offer. By participating in any promotion or contest, you agree to comply with and be bound by the relevant terms and conditions. SUPERCANDY EXOTIC SNACKS LTD reserves the right to modify, extend, or cancel any promotion or contest at any time, with or without prior notice. Winners will be selected according to the rules of the promotion or contest and must claim their prize within the time frame specified.

10. Modification of Terms

SUPERCANDY EXOTIC SNACKS LTD reserves the right to modify these Terms at any time, with or without prior notice. Any changes to the Terms will be posted on the Site, and the revised Terms will take effect as of the date of posting. Your continued use of the Site following any such changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically to stay informed of any updates or modifications.

11. Termination of Contract

These Terms are effective until terminated by either you or SUPERCANDY EXOTIC SNACKS LTD. You may terminate this agreement at any time by discontinuing your use of the Site. SUPERCANDY EXOTIC SNACKS LTD may terminate this agreement or suspend your access to the Site at any time, with or without cause, and with or without notice, if we believe you have violated any provision of these Terms or for any other reason. Upon termination, all provisions that by their nature should survive termination will remain in effect, including but not limited to provisions related to intellectual property, liability, and governing law.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the applicable laws of Canada. Any disputes arising from or related to these Terms or your use of the Site shall be resolved exclusively in the courts of British Columbia. You consent to the jurisdiction and venue of such courts and agree to waive any objections to the convenience or propriety of the venue.

13. Contact Information

If you have any questions, concerns, or comments regarding these Terms, or if you need to contact us for any reason, please reach out to:

SUPERCANDY EXOTIC SNACKS LTD
103-205 Jensen Avenue East
Parksville, British Columbia
V9P 2G6, Canada

Email: support@supercandy.ca
Instagram: @supercandy.ca
Business Hours: 12pm - 8pm, 7 days a week

We will make every effort to respond to your inquiries promptly and provide assistance as needed.

CONTEST & PROMOTION REGULATIONS

Welcome to SUPERCANDY EXOTIC SNACKS! By participating in our contests, promotions, and special offers, you agree to the following Contest & Promotion Terms and Conditions. Please read them carefully, as they contain important information about your rights and obligations.

1. General Provisions

1.1 Introduction

• These Contest & Promotion Terms and Conditions ("Terms") govern all contests, promotions, offers, and giveaways ("Activities") conducted by SUPERCANDY EXOTIC SNACKS ("Company," "we," "us," "our").
• By participating in any Activity, you ("Participant," "you," "your") agree to comply with these Terms, any applicable laws, and any additional rules specific to the Activity.

1.2 Updates to Terms

• We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on our website. Continued participation in any Activity following the posting of changes constitutes acceptance of those changes.
• We recommend reviewing this page regularly to stay informed about any updates. If significant changes are made, we will notify participants via email or other prominent notice on our website.

2. Eligibility Criteria

2.1 General Eligibility

• Participation in our Activities is limited to individuals who meet the following criteria:
  • Must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is greater.
  • Must be a legal resident of British Columbia, Canada, unless otherwise specified.
  • Must have an active and valid email address and/or phone number registered with SUPERCANDY EXOTIC SNACKS.
  • Must not be an employee, contractor, or agent of SUPERCANDY EXOTIC SNACKS, or any of its affiliates, or an immediate family member of such individuals.

2.2 Additional Eligibility for Specific Activities

• Certain Activities may have additional eligibility requirements, such as:
  • Proof of identity and age verification.
  • Compliance with specific local or national laws, including any relevant consumer protection and privacy regulations.
  • Meeting any entry fees or purchase requirements, as stated in the specific Activity rules.
• Participants are responsible for ensuring they meet all eligibility criteria before participating. We reserve the right to verify eligibility and disqualify any participant who does not meet the criteria.

3. Contests and Promotions

3.1 Mystery Box Monthly Giveaway

• Winner Selection and Announcement:
  • Winners will be selected randomly using a computer-generated selection process to ensure fairness.
  • Winners will be announced exclusively through our newsletter. Participants must read the emails regularly, as no alternative notification methods will be used.
  • Winners must respond to the SUPERCANDY EXOTIC SNACKS team within 72 hours of the newsletter publication to claim their prize. Failure to respond will result in forfeiture of the prize.
  • Prizes must be picked up in-store at [insert store address]. No delivery or shipping options are available.
• Runner-Up Selection:
  • If a winner fails to respond within the specified timeframe, a runner-up will be selected using the same random selection process. The runner-up will also have 72 hours to respond.
  • If no winner or runner-up claims the prize, the giveaway will be carried over to the next month, and no additional selection will be made for the original month.

3.2 Coupons and Flyers

• General Terms:
  • Coupons and promotional flyers are non-transferable, non-refundable, and hold no cash value.
  • Coupons and flyers can only be redeemed in-store at SUPERCANDY EXOTIC SNACKS, unless otherwise specified.
  • Coupons and offers are subject to product availability and are valid only while supplies last. Rainchecks will not be offered.
  • Coupons and flyers may not be combined with any other offers, discounts, or promotions unless explicitly stated.
• Expiration and Redemption:
  • If no expiration date is printed on a coupon or flyer, it will automatically expire on December 31st, 2024.
  • Coupons and promotional offers are only valid for the specific products and services mentioned and may only be redeemed during the promotional period.
  • Redemption of coupons and flyers is subject to compliance with any additional terms printed on the promotional material.
• Misuse of Coupons and Flyers:
  • Any attempt to redeem coupons or flyers in violation of these Terms, or through fraudulent means, will result in immediate disqualification from the promotion and may lead to legal action.
  • SUPERCANDY EXOTIC SNACKS reserves the right to refuse redemption of any coupon or flyer that appears to be altered, duplicated, or tampered with.

4. Participant Agreements

4.1 Consent to Terms

• By submitting your email and/or cell phone number during any Activity, you consent to these Terms and agree to receive communications from SUPERCANDY EXOTIC SNACKS, including promotional emails, newsletters, and updates regarding our products and services.
• You acknowledge that submitting your information constitutes an electronic signature and agreement to be bound by these Terms.

4.2 Opt-Out and Withdrawal

• Participants have the right to withdraw their consent to receive communications at any time by following the unsubscribe instructions provided in our emails or contacting us directly at [insert contact information].
• Withdrawal of consent will result in disqualification from any ongoing Activities and may affect your eligibility for future promotions.

4.3 Accuracy of Information

• Participants must provide accurate and complete information when participating in any Activity. Providing false or misleading information will result in disqualification and may lead to legal action.
• Participants are responsible for keeping their contact information up to date. SUPERCANDY EXOTIC SNACKS is not responsible for any miscommunication or failure to receive notifications due to outdated or incorrect contact information.

5. Privacy Policy

5.1 Data Collection and Use

• SUPERCANDY EXOTIC SNACKS collects personal information, including but not limited to your name, email address, phone number, and mailing address, solely for the purpose of conducting our Activities and improving our services.
• Your personal information will be used to:
  • Administer and manage contests, promotions, and giveaways.
  • Communicate with you regarding your participation in Activities.
  • Send you newsletters, promotional materials, and updates about our products and services.

5.2 Data Protection and Security

• We are committed to protecting your personal information. All data collected is stored securely and only accessible to authorized personnel.
• SUPERCANDY EXOTIC SNACKS uses industry-standard security measures, including encryption and secure servers, to protect your data from unauthorized access, use, or disclosure.

5.3 Sharing of Information

• SUPERCANDY EXOTIC SNACKS does not sell, rent, or share your personal information with third parties for their marketing purposes.
• We may share your information with trusted service providers who assist us in operating our website, conducting our Activities, or providing other services. These providers are contractually obligated to maintain the confidentiality of your information and are prohibited from using it for any other purpose.

5.4 Rights of Participants

• Participants have the right to access, update, or delete their personal information at any time by contacting us at [insert contact information].
• Participants may request a copy of the information we hold about them or request that we cease processing their data. All requests will be handled in accordance with applicable privacy laws.

6. Legal Compliance and Dispute Resolution

6.1 Compliance with Laws

• All Activities conducted by SUPERCANDY EXOTIC SNACKS are governed by the applicable laws and regulations of British Columbia, Canada.
• Participants agree to comply with all local, provincial, and national laws, including consumer protection, privacy, and data protection laws, when participating in our Activities.

6.2 Governing Law

• These Terms are governed by and construed in accordance with the laws of the Province of British Columbia, without regard to its conflict of laws principles.

6.3 Dispute Resolution

• Any disputes arising out of or relating to these Terms or any Activity conducted by SUPERCANDY EXOTIC SNACKS shall be resolved through the following process:
  • Informal Resolution: Participants must first contact us at [insert contact information] to attempt to resolve the dispute informally.
  • Mediation: If the dispute cannot be resolved informally, the parties agree to participate in mediation before resorting to legal action.
  • Arbitration: If mediation fails, the dispute shall be submitted to binding arbitration in Vancouver, British Columbia. The arbitration shall be conducted by a single arbitrator in accordance with the rules of the British Columbia International Commercial Arbitration Centre (BCICAC).
  • Class Action Waiver: Participants agree to waive any right to participate in a class action lawsuit or class-wide arbitration against SUPERCANDY EXOTIC SNACKS.

6.4 Limitation of Liability

• SUPERCANDY EXOTIC SNACKS and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with any Activity, even if we have been advised of the possibility of such damages.
• Our total liability to any participant for any direct damages arising out of or related to these Terms or any Activity shall not exceed the total value of the prize or offer in question.

7. Intellectual Property

7.1 Ownership of Content

• All content, including but not limited to text, images, logos, and promotional materials, used in connection with SUPERCANDY EXOTIC SNACKS Activities is the property of SUPERCANDY EXOTIC SNACKS and is protected by copyright, trademark, and other intellectual property laws.
• Participants may not use, reproduce, distribute, or modify any content from SUPERCANDY EXOTIC SNACKS without our prior written consent.

7.2 Use of Winner's Information

• By accepting a prize from any Activity, the winner grants SUPERCANDY EXOTIC SNACKS a non-exclusive, royalty-free, worldwide license to use their name, likeness, photograph, and any statements made by or attributed to them in connection with the promotion of SUPERCANDY EXOTIC SNACKS without further notice, review, approval, or compensation, unless prohibited by law.

8. Additional Terms for Specific Promotions

8.1 Specific Promotion Rules

• In addition to these general Terms, specific rules may apply to individual promotions, contests, or offers. These rules will be made available on our website or promotional materials and are incorporated by reference into these Terms.
• In the event of a conflict between these general Terms and specific promotion rules, the specific promotion rules shall govern.

8.2 Third-Party Promotions

• From time to time, SUPERCANDY EXOTIC SNACKS may collaborate with third parties to offer joint promotions or contests. In such cases, the promotion may be subject to the third party’s terms and conditions in addition to these Terms.
• Participants are responsible for reviewing and agreeing to any third-party terms before participating in such promotions.

9. Termination of Activities

9.1 Right to Terminate

• SUPERCANDY EXOTIC SNACKS reserves the right to terminate or suspend any Activity at any time, for any reason, without prior notice. In such cases, we will make reasonable efforts to provide participants with notice of the termination.
• Participants agree that SUPERCANDY EXOTIC SNACKS shall not be liable for any damages or losses resulting from the termination or suspension of any Activity.

9.2 Effect of Termination

• Upon termination of an Activity, all entries or submissions shall become void, and participants shall have no further rights to participate in the Activity or claim any prizes or rewards.

10. Miscellaneous

10.1 Entire Agreement

• These Terms constitute the entire agreement between the Participant and SUPERCANDY EXOTIC SNACKS regarding the subject matter hereof and supersede all prior or contemporaneous agreements, understandings, and representations, whether oral or written.

10.2 Severability

• If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be deemed modified to the extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

10.3 Waiver

• The failure of SUPERCANDY EXOTIC SNACKS to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

11. Contact Information

• For any questions or concerns regarding these Terms and Conditions, please contact us at [insert contact information].