Privacy Policy

1. Introduction

Welcome to the privacy statement for SUPERCANDY EXOTIC SNACKS LTD (hereinafter referred to as "we," "us," or "our"). We value your privacy and are committed to protecting the personal information you share with us. This Privacy Statement outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, make purchases, or interact with our services. By using our website and services, you consent to the practices described in this Privacy Statement. We encourage you to read this document thoroughly to understand how we handle your information.

2. Information We Collect

2.1 Personal Information

When you interact with our website or use our services, we may collect personal information that you voluntarily provide to us. This information may include:

• Contact Information: We collect information such as your full name, email address, phone number, and mailing address. This information is necessary for processing orders, communicating with you, and providing customer support.
• Payment Information: To facilitate transactions, we collect payment information, including credit card numbers, billing addresses, and other relevant details. This information is used solely for processing payments and completing your purchases.
• Order Details: We collect information about the products you purchase, including quantities, preferences, and special requests. This helps us fulfill your orders accurately and efficiently.
• Account Information: If you create an account on our website, we collect account-related details such as your username, password, and account preferences. This information allows you to access your account, track orders, and manage your preferences.

2.2 Non-Personal Information

We also collect non-personal information that helps us understand how our website is used and how we can improve our services. This information includes:

• Browsing Data: We collect data about your visit to our website, including your IP address, browser type, operating system, and the pages you view. This information helps us analyze website traffic and enhance user experience.
• Usage Data: We track how you interact with our website, including the features you use, the time spent on our site, and your navigation patterns. This helps us identify areas for improvement and optimize our website's performance.
• Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing activities. Cookies are small text files stored on your device that help us remember your preferences and provide a personalized experience. You can manage cookie settings through your browser, but disabling cookies may affect the functionality of our website.

3. How We Use Your Information

We use the personal information we collect for various purposes, including:

• Processing Transactions: Your information is used to process and fulfill your orders, including managing payments, shipping products, and providing order confirmations. We use secure methods to handle and store your payment details to ensure transaction safety.
• Improving Our Services: We analyze usage data and feedback to enhance our website's functionality, design, and overall user experience. This helps us make informed decisions and provide better services tailored to your needs.
• Communication: We use your contact information to send you updates about your orders, respond to inquiries, and provide customer support. Additionally, we may send promotional materials, newsletters, and special offers. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in each message.
• Customer Support: We use your information to address any issues, questions, or concerns you may have regarding our products or services. This includes providing assistance with order-related inquiries, returns, and other customer service matters.
• Legal Compliance: We may use your information to comply with legal obligations, enforce our terms of service, and protect our rights, interests, and property. This includes responding to legal requests, investigating potential violations, and cooperating with law enforcement authorities when required.

4. Sharing and Disclosure of Your Information

We may share your personal information with third parties under the following circumstances:

• Service Providers: We may disclose your information to trusted third-party service providers who assist us in operating our website, processing transactions, and delivering services. These providers may include payment processors, shipping carriers, marketing agencies, and IT support. We require these service providers to maintain the confidentiality of your information and use it only for the purposes for which it was disclosed.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of such changes and ensure that your information remains protected under the new entity's privacy practices.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process. This includes responding to subpoenas, court orders, or other legal requests. We may also disclose your information if we believe in good faith that such disclosure is necessary to comply with legal obligations, enforce our terms of service, or protect our rights and the rights of others.
• Protection of Rights: We may disclose your information to protect and defend our rights, property, or safety, as well as the rights, property, or safety of our users or others. This includes addressing fraud, security breaches, or other unlawful activities.

5. Data Security

We are committed to safeguarding your personal information and implementing reasonable measures to protect it from unauthorized access, use, or disclosure. This includes using physical, administrative, and technical safeguards such as:

• Secure Servers: We use secure servers and encryption technologies to protect your information during transmission and storage.
• Access Controls: We restrict access to your personal information to authorized personnel only, who need it to perform their job duties.
• Regular Audits: We conduct regular audits and assessments to ensure that our security practices are up-to-date and effective in protecting your information.

Despite our efforts to protect your information, no security system is impenetrable. We cannot guarantee the absolute security of your information and encourage you to take precautions to protect your personal data. You are responsible for maintaining the confidentiality of your account credentials and for notifying us of any unauthorized use.

6. Your Rights and Choices

You have certain rights and choices regarding your personal information, including:

• Access and Correction: You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. You can request access or correction by contacting us using the contact information provided below.
• Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions included in each email or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your orders or account.
• Cookies: You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but this may affect your ability to use certain features of our website. For more information on managing cookies, please refer to your browser's help documentation.

7. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us to request the removal of the information.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy statements of any third-party sites you visit to understand how they collect, use, and protect your information. This Privacy Statement does not apply to third-party websites or services, and we are not liable for any information you provide to them.

9. International Data Transfers

If you are accessing our website from outside Canada, please be aware that your personal information may be transferred to and processed in Canada, where our servers and operations are located. Canadian data protection laws may differ from those in your country of residence. By using our website and services, you consent to the transfer and processing of your personal information in Canada.

10. Changes to This Privacy Statement

We may update this Privacy Statement periodically to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on our website with an updated revision date. We encourage you to review this Privacy Statement regularly to stay informed about how we are protecting your information. Your continued use of our website and services following the posting of changes constitutes your acceptance of the revised Privacy Statement.

11. Contact Us

If you have any questions, concerns, or comments regarding this Privacy Statement or our privacy practices, please contact us at:

SUPERCANDY EXOTIC SNACKS LTD
103-205 Jensen Avenue East
Parksville, British Columbia
V9P 2G6, Canada

Email: support@supercandy.ca
Instagram: @supercandy.ca
Business Hours: 12pm - 8pm, 7 days a week

We are committed to addressing your inquiries and providing the support you need. Please reach out to us if you have any concerns or require further information about how we handle your personal information.