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Frequently Asked Questions

When first signing up, your first box will be sent within 72 hours of Initial payment. After your first box, your account will renew for the desired subscription on the 7h of each month, which will then ship to you by the end of that same month!

Once your order has been shipped, you’ll receive a tracking link from SuperCandy to the email we have on file. That email will contain all the information you need to track your snacks, but you can also track your orders from your account, under Order History!

Nope! But that's sort of the point. We want to surprise you each month with some of the most popular, delicious, and even weird snacks that our snack experts have scoured the globe for.

After logging into your account, simply scroll down to the "Payment" section, and hit the "Add Card" button. You can add several cards to your account, so be sure to mark the preferred payment method as the default card for it to be used. If your payment method ever declines, we'll also email you with a magic link that'll allow you to update your payment method super quick, so you won't miss out on your monthly SuperCandy subscription.

If your order has yet to ship, and you'd like a refund, feel free to get in contact with one of our Happiness Experts, at supercandyinfo@gmail.com, and we can process that for you immediately! Keep in mind, refunds may take 5-10 business days to arrive back in the account it was originally taken from.

Nope! If you decide to cancel your subscription and have an unshipped order, we'll still send those snacks your way!

Oh no! We hate to hear that your snacks got damaged in transit. No one likes a smushed snack! We're here to help out, though. Just send some photos to our email, so we can transfer those over to our quality assurance team, and we'll get you taken care of!

Since we receive all of our snacks from around the world, the expiration date on snacks can be written in a different format than what you're used to. Most countries write their date formats as DD/MM/YYYY as opposed to MM/DD/YYYY in the US. It's also important to know some snacks may list a manufacturing or production date for when that snack rolled off the factory floor.

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